Returns and complaints
The receipt is valid as a warranty certificate.
Exchange and return – This applies in order for us to exchange or return a product:
- The product is unused.
- The original packaging is undamaged (oils and chemicals that don’t have seals can not be exchanged/returned).
- Receipt is shown.
- The exchange/return takes place within 30 day from the date of purchase.
- Exchange /return can only be made in the country the item is purchased.
Here’s what to do if you want to return or exchange a product:
Send an email to firstname.lastname@example.org and we will help you. Remember to attach the receipt.
Delivery times can sometimes be long, even though we do all we can to get all the products on time, it is difficult to judge the demand and anticipate delayed deliveries, and this can at time mean that we do not have the item. This means that a product may be temporarily out of stock/ sold out.